In these days of super efficiency, support workers who can mend computers and networks, along with giving regular solutions to users, are vital in every part of industry. As we get to grips with the multifaceted levels of technological advances, growing numbers of IT professionals are needed to run the smooth operation of functions we rely on.
One thing you must always insist on is proper direct-access 24×7 support via dedicated instructors and mentors. Far too often we see trainers who only provide support to you inside of office hours (typically 9am-6pm) and sometimes a little earlier or later (but not weekends usually).
Look for training with proper support available at all hours of the day and night (irrespective of whether it’s the wee hours on Sunday morning!) Ensure you get direct access to tutors, and not simply some messaging service that means you’re constantly waiting for a call-back during office hours.
Top training companies use multiple support centres from around the world. They use an online interactive interface to join them all seamlessly, irrespective of the time you login, there is always help at hand, avoiding all the delays and problems.
Never make do with less than you need and deserve. Direct-access round-the-clock support is the only way to go with computer-based training. Maybe burning the midnight-oil is not your thing; but for most of us, we’re at work while the support is live.
Most trainers typically provide mainly work-books and reference manuals. Obviously, this isn’t much fun and not a very good way of achieving retention.
Studies have consistently shown that becoming involved with our studies, to utilise all our senses, is proven to produce longer-lasting and deeper memory retention.
Interactive full motion video with demonstrations and practice sessions will turn you off book-based study for ever more. And they’re far more fun.
You’ll definitely want a training material demonstration from your training provider. You should ask for instructor videos, demonstrations, slide-shows and fully interactive skills-lab’s.
Many companies provide training that is purely available online; and although this is okay the majority of the time, think what will happen if your access to the internet is broken or you get a slow connection speed. It is usually safer to have DVD or CD discs that don’t suffer from these broadband issues.
An advisor that doesn’t ask many questions – it’s more than likely they’re just a salesperson. If someone pushes specific products before looking at your personality and experience, then it’s definitely the case.
With a bit of real-world experience or some accreditation, your starting-point of learning is not the same as someone new to the industry.
Where this will be your first attempt at IT study then it may be wise to cut your teeth on user-skills and software training first.
Watch out that all exams you’re studying for are recognised by industry and are bang up to date. The ‘in-house’ certifications provided by many companies are often meaningless.
From an employer’s viewpoint, only the major heavyweights like Microsoft, Cisco, Adobe or CompTIA (as an example) will open the right doors. Anything less won’t make the grade.